A Help Desk centered on the user for a successful experience and an optimal economic performance of service.
Your users have different jobs, usages, as well as changing expectations. All of them consider company IT should be as simple to use as their daily digital devices. They expect a successful and personalized in their IT experience, related to their business and applications they use.
That’s why HELPLINE commits to a user centered experience, which consists in differentiating Businesses by profile (e.g: Sales force, accounting, Board member…), and then define services ranges adapted to their needs to provide personalized solutions that are performant on an economic standpoint.