Proactive analytics & self-healing

The user is the only judge of the service provided to him: the service has to be the most reactive possible and malfunction or performance deterioration has to remain exceptional. To that aim, HELPLINE rolls out real-time performance monitoring of the work environment in view of the final user: Help Desk is able to be proactive in the treatment of incidents and performance deterioration for network access or applications, even before the user is aware of the problem. 

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