beginning of the adventure

Jean-François HALLOUET founds the HELPLINE company in 1994, one of the first French companies specialized in Help Desk Service Business. The first site is located in Nanterre (Hauts de Seine, in the Paris area).

HELPLINE makes big strides in the industry.

The first IT Outsourcing contract is won for a key account in the industry sector.

HELPLINE gets bigger!

Le 100th employee joins HELPLINE.

The future direction of HELPLINE

Bernard Lewis, CEO, joins HELPLINE in 1999 as Sales Director.

Jérôme LEHMANN is appointed deputy CEO in 2006.

a second HELPLINE site in the Paris area.

HELPLINE chooses Ivry-sur-Seine (Val-de-Marne, Paris area) to locate its second site. This site follows the further development and growth of the company and offers its clients a redundant and secure infrastructure.

ISO 9001:2000 Certification

Quality Management System certified today with the ISO 9001:2015 for the following activities:

Consultancy, Service realization and integration to optimize the functioning and use of digital environment in companies.

The company opens its 3rd site in the Paris area.

HELPLINES continues its geographical deployment by settling in Courcouronnes (Essonne, Paris area).

HELPLINE overcomes the 1000^th employee hurdle.

The HELPLINE Institute is founded

Relying on its Training habilitation, the Company creates the HELPLINE Institute. A real training center dedicated to internal training, it offers curricula dedicated to accompany employees in their career path.

big changes are taking place.

• The TREMPLIN is launched: a vocational training program that allowed more than 100 job seekers to be hired in permanent contracts after a training for HELPLINE Jobs.
• Diversity Chart signature: HELPLINE makes the choice of showing its commitment against workplace discrimination.
• Creation of the Experteam Business Unit, directed by Sébastien MARCHE.
  www.experteam.fr/en

HELPLINES opens an office in Angers.

This regional office gathers today 420 employees.

Foundation of HELPLINE Tunisia.

HELPLINE goes beyond its borders and settles in Tunis. This subsidiary is directed by Ouissem LAHOUAR and has more than 100 employees.

50 additional clients in one year.

In 2012, 50 new clients of all sectors and all sizes have granted their trust to HELPLINE for the following services: Workstation IT outsourcing, Server administration and Help Desk, migration and deployment.

Opening of HELPLINE Romania

HELPLINE continues its expansion by settling in Timisoara. The site is directed by Cosmin BRANZAN and welcomes more than 200 employees.

The Everience brand is created

HELPLINE exports its activity internationally and specifically in Germany under the Everience GmbH brand. The site is directed by Alexander GASSMAN.
www.everience.com

Lille implantation and opening of a new business unit

• This regional site today gathers more than 150 employees.
• Creation of the Seequalis Business Unit, which brings its expertise on Business process digital transformation.
  www.seequalis.com

Securisation of the Infrastructure in a Data Center.

To offer even more security and data redundancy to its clients, HELPLINE migrates its IT and Telecom infrastructure in multi-operational Data centers functioning in parallel.

HELPLINE changes looks

HELPLINE adopts a new visual identity and a new website.