Innovation and benchmark

You already have an IT outsourcing contract with a mid or long-term deadline. You are satisfied on the whole of the service but wish to improve the service provided or have to ability to innovate.

HELPLINE benchmarks the on-going service and identifies improvement potentials. A pragmatic process enabling the improvement of user experience in a gradual way, without suspending your current service contract.

 

The HELPLINE +

  • 110+ benchmark criteria over more than 50 services;
  • 30+ innovation initiatives undergoing tests at our clients. 

The HELPLINE offers

Benchmark & innovation

Having a fresh look at your current IT outsourcing in order to identify improvement or progress points.
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  • Identify qualitative and economic progress potentials;
  • Benchmark services according to 110 criteria;
  • Identify and implement available and relevant innovations to modernize the support and management of the user work environment. 

Tools

  • A proven benchmark methodology and variance analysis.

The HELPLINE +

  • 110+ benchmark criteria over more than 50 services to identify progress potentials;
  • 30+ innovation initiatives undergoing tests at our clients. 
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Information system performance

Raise the quality and performance of IT services day by day, by adopting the end-users’ perspective.
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Objectives

  • Qualitatively measure the perception of lines of Business and of users in their IT use through a synthetic approach;
  • Set up a continuous improvement process of the IT Department’s offer to lines of Business services;
  • Identify savings potential on the operating budget;
  • Reinforce IT usages security;
  • Make Help Desk services proactive rather than reactive;
  • Prepare for future transformation and migrations (virtualization, renewal of IT stock, deployment of applications…).

The HELPLINE +

  • More than 110 improvement axis in the catalogue (diagnosis, benchmark, project transformation, expected benefits, experience feedback);
  • An innovative measuring tools for work environment from the end-user’s perspective.
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