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HELPLINE, winner of the IT Innovation Forum award

HELPLINES’s Omnichannel solution is one of the of the IT Innovation Forum (sponsored by the CRIP, Club des Responsables Infrastructures et Production a club for infrastructure and Production managers).

February 8th 2016,

The « User Centric Service Desk » is a new offer for contract management, answering to new communication usages.

Indeed, on top of phone calls, it also manages incidents flows and mail, chat, portal and SMS requests…seamlessly (an incident can be opened by chat, followed on the portal and solved over the phone), stemming from all kinds of devices (PC, tablets, smartphones…).

A solution which gives HELPLINE, Service desk expert, a good head start.