Digital and mobility

Users have new requirements about company IT: getting access to loads of information from any terminal, anywhere, at any time and as easily as with a smartphone or tablet.

HELPLINE helps you ease the access of your Business services to the complexity of IT, to make them more accessible and readable.

The HELPLINE +

  • Concrete and pragmatic feedback on more than 200 clients in all sectors;
  • Two specialized entities, in an innovative start-up mode, to tackle the digital and mobility issues.

The HELPLINE offers

Self-services

Develop user autonomy covering all the IT means and resources, thanks to a modern end client support channel, available 24/7 and multilingual.
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Objectives

  • Have a simple and intuitive user portal available gathering all the tools allowing the user to solve incidents and assistance requests by himself whether they are technical or not, IT or not;
  • HELPLINE tools: HTS Self-help, HTS Virtual Agent, HTS Password Management, HTS Self provisioning.

THe HELPLINE +

  • 150+ ready-made resolution trees;
  • Personalized portals in SaaS mode, easy to deploy and integrate into existing intranets.

Key figure

  • 20+ self-service portals in production.
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Digital space

Offer an innovative space reflective the image of the company departments : HR, DSI, facilities
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Objectives

For you DSI 

  • Allow your users to have a friendly exchange with support in a modern space;
  • Welcome users without prior appointment, nor prior case opening;
  • Accompany users in the new IT resources usages.

For your HR 

  • Facilitate the onboarding of your employees ;
  • Accompagny for the statutory training linked with your business.

Genally, it could be adapted for all the department of the company.

 

The HELPLINE +

  •  Specialised entities : myConnectedCompany ;
  • Complete support : study, conception, implementation, exploitation ;
  • Adapted regarding the identity of the customer ;
  • Innovative solutions based on the latest technology (Apps, NFC, visio..).
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Mobile digital user

Taking into account new usages linked to ultra-mobility as well as the associated technical and security constraints.
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Objectifves

  • Efficiently design, deploy and manage mobile terminal fleets;
  • Guarantee the availability and information security whatever terminal used;
  • Improve attractivity of the company for newer generations by making modern tools available. 

The HELPLINE +

  • An implementation approach which takes into account usages first before technological reasoning;
  • A proven expertise in the implementation of EMM solutions (Enterprise Mobility Management);
  • A know-how all along the project life-cycle (opportunity study, design, implementation and deployment, support and management).
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Workplace automation

Design and implement a working environment that answers new users’ needs and usages. Having an adapted workplace environment to new usages (mobility, collaborative, open and safe…);
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  • Limiting friction between devices and applications to ease updates;
  • Ensuring Mastering, packaging and tele distribution with a commitment to results;
  • Guaranteeing Patch management and the securing of the work environment;
  • Set up system & application Virtualization.

The HELPLINE +

  • A dedicated entity with sharp expertise on the engineering of work environment;
  • An end-to-end knowhow (design, deployment, management, end client support);
  • Privileged partnerships with the main software publishers (Microsoft, VMWare...).
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