Digital and mobility
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Users have new requirements about company IT: getting access to loads of information from any terminal, anywhere, at any time and as easily as with a smartphone or tablet.
HELPLINE helps you ease the access of your Business services to the complexity of IT, to make them more accessible and readable.
The HELPLINE +
- Concrete and pragmatic feedback on more than 200 clients in all sectors;
- Two specialized entities, in an innovative start-up mode, to tackle the digital and mobility issues.
The HELPLINE offers
Objectives
- Have a simple and intuitive user portal available gathering all the tools allowing the user to solve incidents and assistance requests by himself whether they are technical or not, IT or not;
- HELPLINE tools: HTS Self-help, HTS Virtual Agent, HTS Password Management, HTS Self provisioning.
THe HELPLINE +
- 150+ ready-made resolution trees;
- Personalized portals in SaaS mode, easy to deploy and integrate into existing intranets.
Key figure
- 20+ self-service portals in production.
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Objectives
For you DSI
- Allow your users to have a friendly exchange with support in a modern space;
- Welcome users without prior appointment, nor prior case opening;
- Accompany users in the new IT resources usages.
For your HR
- Facilitate the onboarding of your employees ;
- Accompagny for the statutory training linked with your business.
Genally, it could be adapted for all the department of the company.
The HELPLINE +
- Specialised entities : myConnectedCompany ;
- Complete support : study, conception, implementation, exploitation ;
- Adapted regarding the identity of the customer ;
- Innovative solutions based on the latest technology (Apps, NFC, visio..).
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Objectifves
- Efficiently design, deploy and manage mobile terminal fleets;
- Guarantee the availability and information security whatever terminal used;
- Improve attractivity of the company for newer generations by making modern tools available.
The HELPLINE +
- An implementation approach which takes into account usages first before technological reasoning;
- A proven expertise in the implementation of EMM solutions (Enterprise Mobility Management);
- A know-how all along the project life-cycle (opportunity study, design, implementation and deployment, support and management).
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- Limiting friction between devices and applications to ease updates;
- Ensuring Mastering, packaging and tele distribution with a commitment to results;
- Guaranteeing Patch management and the securing of the work environment;
- Set up system & application Virtualization.
The HELPLINE +
- A dedicated entity with sharp expertise on the engineering of work environment;
- An end-to-end knowhow (design, deployment, management, end client support);
- Privileged partnerships with the main software publishers (Microsoft, VMWare...).
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