Business knowledge

Beyond technical support revolving around the work station and infrastructures, the users expect a real added-value of the End Client Support on the understanding of their Business, processes and management rules that are specific to them, as well as the business impact of malfunctions. Therefore, HELPLINE has made its Help Desks evolve into Business Desks who on first contact, treat the resolution of application incidents and functional assistance demands to manage the main intangible asset of the company: Knowledge.

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