Anywhere, anytime, any device, any content
A Help Desk adapted to the ultra-mobility of your users.
The users’ level of expectation regarding IT continues to grow faster and faster: The user has to be able to access to all his work environment, wherever, on any device. He has to access to the whole of synchronized data in a secure way. Company work is becoming more and more collaborative, involving teams on a project basis in several geographical areas.
This ultra-mobility considerably impacts the work environment and assistance that has to be provided on new tools (collaborative, social network, video conference…). HELPLINE stresses considering these new needs for mobile users equipped with smartphones, tablets and connected devices, particularly through new assistance channels: IT store, Self-services, video-chat, etc...